Privacy Policy

At Locogic (“we”, “us”, or “our”), your privacy is important to us. As a provider of technology services, including Software-as-a-Service (SaaS) platforms and AI-powered solutions, we are committed to protecting the personal data of our clients, users, and website visitors. This Privacy Policy outlines how we collect, use, share, and protect your information across our digital platforms, services, and products.

1. Scope of This Policy

This Privacy Policy applies to all personal information collected through our website, customer portals, SaaS products, and AI tools. By accessing or using our services, you agree to the practices described herein.

2. Information We Collect

We collect the following categories of information:

a) Information You Provide to Us

  • Contact details (e.g., name, email address, phone number, company name)

  • Account credentials and user profile details

  • Billing and payment information

  • Content submitted through our services (e.g., support requests, uploaded data, usage feedback)

b) Automatically Collected Information

  • Device and browser information

  • IP address and geolocation (where permitted)

  • Usage logs, session history, and access timestamps

  • Application performance data and error reports

c) Information from Third Parties

  • Data received from service integrators, business partners, or public sources (e.g., business directories, LinkedIn)

  • Authentication providers (if signing in via SSO, Google, Microsoft, etc.)

3. How We Use Your Information

We use your personal data to:

  • Deliver, operate, and improve our SaaS products and AI tools

  • Customize user experiences and recommendations using AI

  • Monitor service performance, ensure uptime, and resolve technical issues

  • Provide customer support, updates, and service notifications

  • Process billing, invoices, and account management

  • Comply with legal obligations and industry regulations

  • Conduct product development, research, and internal analytics

4. Sharing Your Information

Locogic does not sell your personal data. We may share data only in the following contexts:

  • Service Providers: Vendors who help operate our infrastructure, analytics, hosting, customer support, or payment processing

  • Integration Partners: Third-party tools you authorize for connection with our services (e.g., CRM or collaboration platforms)

  • Legal Compliance: When required by law, subpoena, or to protect legal rights

  • Business Transactions: In case of a merger, acquisition, or reorganization

5. Cookies and Analytics

We use cookies and similar tracking technologies to:

  • Remember user preferences and session data

  • Analyze traffic, usage patterns, and conversion metrics

  • Improve our AI models and platform performance

You can control cookie settings via your browser or opt-out tools provided through cookie banners or platform settings.

6. Data Retention

We retain personal data only as long as necessary for operational, contractual, or legal reasons. When data is no longer needed, we securely delete or anonymize it in accordance with industry standards.

7. Security

Locogic implements advanced security measures—encryption, access controls, monitoring, and secure development practices—to protect your information. However, no system is completely immune to threats, and we encourage responsible use and credential management.

8. International Data Transfers

If you access our services from outside the regions where our servers are hosted, your data may be transferred to countries that may not offer the same level of data protection. We ensure appropriate safeguards such as Standard Contractual Clauses or equivalent are in place.

9. Your Rights

Depending on your location (e.g., under GDPR, CCPA), you may have rights to:

  • Access, correct, or delete your personal data

  • Object to or restrict specific processing

  • Export or transfer your data

  • Withdraw consent at any time

  • File a complaint with your local data protection authority

Please contact privacy@locogic.com to submit any privacy-related request.

10. Children’s Privacy

Locogic’s services are intended for business use and are not directed to individuals under the age of 16. We do not knowingly collect data from minors.

11. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our services or legal requirements. We will notify users via our website or platform when material changes occur, along with the updated effective date.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact privacy@locogic.com